WEBSITE DESIGN PRICING & SIGN UP

This is a first for me in getting a website. Will you help walk me through the whole process?

100%! We have carefully developed processes that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncertain or overwhelmed.

Do you outsource your projects?

No. All of our work is performed in-house. Except if we have a project that requires extensive Wix coding, we will work with our Wix Partners who specialize to develop code for those specific functions. Kindly note, that advanced coding functionalities are only available as an Odd-On.

Do we own the completed website?

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to your own Wix account after your first 12 months is paid.

How long does it take to finish a website?

Once you provide us with enough content for your website, we typically have the first custom templated to you 1 business week. With all content delivered from client we gurantee completion in 2 business weeks.

Do I need to have all my content prepared prior to contacting you?

No. We can get started by using placeholder content, such as stock photos, while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

I’ve received quotes that are much higher than your prices. Are you cutting corners to offer lower prices?

Websites come in all sizes and especially functionalities, just like automobiles. You’ll find quotes ranging from a few hundred dollars all the way up to hundreds of thousands of dollars. Our websites are designed to be the perfect balance of features and price for tourism businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process - getting certified in and using the Wix platform, as well as becoming a Wix Partner, has allowed us huge savings that we pass on to our clients. Our finished product often exceeds the quality of agencies charging ten times more than us. We have seen client's who opted to simply have a contact form on their site, get significant results because they offer amazing services to their clients, such as prompt response and outstanding value... ...we said that to say this: a fancy, expensive website with all the bells and whisltes will not gurantee that your business will succeed if you do not offer great service and value.

I’m not local to your area. Can you still make my business’ website?

Absolutely! We’ve built websites in our hotel room while on vacation. We are that dedicated to getting the job done. And we have made the entire process as simple as possible in communication and also transferring content.

I have an idea for a website but it’s not exactly a tourism business. Should I still contact you about my project?

Definitely! We’ll listen to your idea and let you know if we would be a good fit for your project. If not, we’ll even try and steer you in the right direction, free of charge.

Can you put together a proposal for my project?

In order to keep our prices as low as possible, we do not offer proposals or accept RFPs (Request For Proposal). This require additional time, effort and staff. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.

Can you revise my current or finish my incomplete website?

To be clear, we design all website projects on the Wix platform. Therefore, if your site is on the Wix platform, we will be happy to discuss how we can assist you in completing it and which package would best suite your needs. If the site is not on the Wix platform, and you still want to use our awesome services, then we will have to build the site from bottom up on the Wix platform.

I don’t see any work examples from my industry. Do you work with all types of businesses?

Our primary focus is working with tourism businesses. However, as certified Wix Design Professionals and Wix Partners, we can build from a basic site to an eCommerce website, incorporating advanced features via Wix Code and third party apps... ...within every tourism niche. Contact us and we’ll consult with you to see if we’d be a good fit.

Are your designs pre-made templates?

We have two packages: our LeslieTechTemplate Tourism Site and our Custom Tourism Site. With our LeslieTechTemplate Tourism Site we will build your site based from pre-made “themes” or use pre-made templates to cut costs. We do research example sites in your industry for ideas. With our Custom Tourism Site, every project is custom-designed to the exact needs and budget of each client.

I keep seeing the term “responsive web design”. What does this mean?

Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. While we design your desktop version of your site, Wix automatically designs a mobile version of the site, which we tweak to make sure it looks great. Therefore, you get a desktop and mobile friendly website (aka: responsive website) If someone views your website on a desktop or laptop computer they interact with one version, when they view the site on a mobile device, they automatically see the mobile version. NOTE: since responsive web design is only a classification, each company has their own interpretation and implementation.

Do your website designs work on mobile devices (phones, tablets, etc.)?

As explained above, your site will have a mobile-friendly version, which cost you no extra.

How many design revisions do you allow for?

With our LeslieTechTemplate Tourism Site Package there are no previews, since we are building from a pre-made template. With our Custom Tourism Site, we normally include 3 revisions, depending on the size of the project. Depending on your type of tourism business and after consulting with you, we will let you know which package will serve your purposes. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.

Do your website include Content Management System (CMS) software?

Yes. We exclusively use Wix Platform, a leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses, as well as advanced features via Wix Code (which was launched 2018).

Are there any recurring costs involved with owning a website?

Yes. Many design companies won’t mention recurring costs before starting your project. At a minimum, you’ll need monthly web hosting and an annual domain name registration. After our Onboarding Call, we will then send you a customized price quote for your project. Our LeslieTechCare Website Support Package includes: hosting, domain name, maintenance.

What forms of payment do you accept?

We accept all major credit cards and under certain circumstances, we offer check and bank transfer payments. Our payment processing is handled by PayPal, and we never store payment information outside of their secured system.

Do you offer a satisfaction guarantee?

No web design agency can gurantee traffic to your website, without the right digital marketing, nor can they gurantee success if your company does not offer outstanding products, services and customer service. With that said, if you purchase our Custom Tourism Site package and you are not satisfied after 6 months, we can transfer full ownership of the website to your Wix account, where you can take full management of the site.

Do you offer a warranty?

Absolutely! all bug fixes are included with each of our monthly website packages. We’ll keep your website running in the same condition it was as the day it launched. This is one of the biggest benefits of becoming of LeslieTechCare Client.

What is your refund policy?

What is a content management system (CMS)?

A content management system (CMS) is software that allows you to update and manage your website through an easy-to-use interface. Think of it like Google Docs but for your website. Without this software, you’ll need to hire a web developer to make modifications to your website. We use Wix as our content management system, because it is becoming the most popular in the world.

What is search engine optimization (SEO)?

Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO services are designed to provide the biggest impact at prices that make sense for small businesses.

Does my website need Search Engine Optimization (SEO)?

Yes, in some form. Many people are surprised to learn that SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile devices (UX), how long people stay on your site (bounce rate), and more are all taken into consideration. We always implement at the very least On-page search engine optimization since it is always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings. Off-page search engine optimization is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website. Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is. As of 2019, here are Top 10 Google Ranking Factors:

1. Secured sites (HTTPS vs. HTTP)
2. Websites that are mobile-friendly
3. Page speed
4. Schema markup
5. Webpage content quality
6. Webpage content length
7. Social and local signals
8. Quality backlinks
9. Optimized images
10. Domain age

Can you help me to get my website to show up on Google?

Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated. This is where a Facebook Marketing Strategy will play a significant role in rapidly building awareness of your business, with targeted ads.

Can you guarantee my website will show up first on Google?

No. If someone is making you this guarantee, be very careful. No one can gurantee a number #1 spot on Google's SERP (Search Engine Results Pages). They typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results. With targeted Facebook ads, you can reach the right people and send to your website to learn more about your business.

Does Leslie Tech offer search engine optimization services?

Yes. We implement Search Engine Optimization best practices in all our websites. Our Pro and VIP Packages offer advanced SEO and is perfect for small businesses looking for an extra marketing push. We’ll perform industry keyword analysis and make content modifications monthly to help improve your ranking. Our Premium plans have the option of Local Search Marketing where we’ll list your business on “Google My Business” and other major directories. This can also be a good way to gain visibility if your business operates within a small geographical area.

I want to sell products on my website. Do you build eCommerce websites?

Yes. Our eCommerce solutions are perfect for small web stores. We use Wix Stores which makes it easy to list, manage, sell and collect payments, directly via your website.

What payment gateways do you support?

We recommend PayPal. You should also consider Payoneer.

Do you take a percentage of each transaction?

No. The only transaction fees will be from your payment gateway.

Is there a limit of the number of products I can have?

While there is no technical limit, we find that the Wix platform works best when it’s under 1000 products.

Can you calculate shipping costs in real-time?

Yes, we can setup Real Time Shipping Calculation with USPS in Wix Stores. Important:

• This feature is only available for merchants in the U.S.
• This feature is currently only provided through USPS.
• Rates calculated during checkout may vary from the final shipping rates determined by USPS.

What happens if my site is inaccessible or displays incorrectly?

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If it is hosted in your Wix account, we can also easily, a remotely troubleshoot the issue.

Do you charge for technical support?

As long as you’re on a monthly plan with us, there is no charge for technical support. If you opted to a one-off design price where the site was fully transferred to your Wix account because you wanted to maintain the site in-house, there will be a per-hour-rate to troubleshoot the issue(s).

How long does it take for someone to respond to an email?

We try our best to respond to all emails within 24 hours. If you have an emergency, we recommend calling us at +1 646.378.8926. If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.

What is web hosting?

Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.

Do I need web hosting?

Yes. This is what makes your website accessible through the Internet. All our packages includes SSL secured web hosting at no extra charge.

Do you offer website hosting services?

Yes. “Fully-managed” web hosting is included with all of our packages. We take care of everything for you.

Do you offer email accounts with your web hosting?

Yes. However, Wix easily integrates with GSuite from Google.com. This can be an add-on for $10US per month. Kindly note, that you can pay for this service directly. We will assist you in connecting it to your domain. Learn more here

What is a domain name?

A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website. Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website. All our packages include a domain name. If you already have your own domain with another registrar, such as Godaddy.com, we will need access to your account so as to make sure your domain points to your new website.

How do I purchase a domain name?

Your domain is included in all our packages. Just let us know the name you would like to use. We will then check to see if it is available. We will also make recommendations, since your domain name is also an SEO factor for Google and other search engine's algorithms.